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Service transition is one among the qualification levels under the category of ITIL® Intermediate level. The course will help the candidates to hunt managerial skills and also gain complete understanding of process elements and practice components to create and test products and services. Apart from managing the IT services the candidates also will be ready to learn the varied challenges and risks. Candidates can pursue the ITIL® Intermediate ST Certification Training either through online mode or classroom training. All the modules of the course are approved by APMG and CSME. Course consists of three credits of the entire 17 credits that are required to complete the Lifecycle module. Service transition plays an immense role in changing and managing the roles of IT services and also delivering improvement to services of the organisations.


This training is available in both classroom and E-Learning mode which help students to understand and manage IT Services. Introduction to service transition, service transition principles, organising service transition, management and control of all service transition activities are a number of the course insights which candidates will gain during the entire course duration. After successful completion of the course, the candidates are going to be ready to implement new ideas to enhance customer satisfaction.


Exam Format


The exam format for the same is stated below:

  • Multiple choice questions with one right answer.
  • Total of 8 questions in one paper.
  • Duration of the test is 90 minutes.
  • 28 marks out of 40 required to clear the paper which is 70% of the entire paper.


How do I buy certification in ITIL® Intermediate ST qualification?


In order to urge certification for ITIL® Intermediate Service Transition Certification Training, candidates must fulfil the standards as mentioned below.

  • All the candidates willing to urge certified must have a minimum 21 hours of instruction from an Accredited Training Organisation or the other relevant online source.
  • One must have certified in IT Service with ITIL Foundation.
  • Minimum of two years of experience is desirable but not compulsory


Advantages of ITIL® Intermediate Service Transition Certification Training:


The course definitely adds weight for the IT professionals and this gap is quite 40% as compared to candidates who aren’t certified. Few of the top advantages are described below:-

  • Candidates or the professionals will gain insights into managing and planning the transition with the assistance of latest or the available resources.
  • Candidates will ready to change the scenario of IT business keeping in mind the purchasers.
  • Candidates will ready to gain understanding of service transition and can even be ready to offer better services to the purchasers.
  • Candidates will ready to implement service transition to other life cycles and also deciding are going to be improved

Course Durations: 16 Hours

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