ITIL® INTERMEDIATE SD CERTIFICATION TRAINING
The Service Design (SD) module is one of intermediate level certification in ITIL. This certification primarily focuses on the candidate’s knowledge for the design part of IT Services, processes and other important aspects of IT Service management. This certification program at Learn N Lead is available in two learning patterns i.e. online training or classroom training. The course curriculum is approved been APMG and CSME and also includes quizzes and test papers for better result outcomes.
The ITIL Service Design capability approves an IT expert’s capacity to outline steady Service Design practices to more readily adjust IT to business and client needs. This course will instruct you to arrange, actualize, and improve Service Design in IT conditions, setting you up for the ITIL Expert and Master’s degrees of the ITIL system.
This certification program as specified by name, focuses on design part of IT Services, IT processes and documentation. This will make the candidate meets the need of an organisation.
|Lesson Number||Lesson Name|
|1||Introduction to ITIL|
|2||Introduction to Service Design|
|3||Service Design Principles|
|4||Service Design Processes|
|5||Service Design Technology Related Activities|
|6||Organizing For Service Design|
|8||Implementation and Improvement of Service Design|
|9||Challenges, Critical Success Factors & Risks|
|10||Summary and Direct Studies|