ITIL® Intermediate SO Certification Training

ITIL® Intermediate SO Certification Training


  • 36 Hours Live Online
  • Multiple Simulation Exams
  • Student Handouts


  • Attend 3 Times in 6 Months
  • High Quality E-Learning Access
  • 98% Success Rate

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ITIL® Intermediate SO Certification Training

Know your way around the ITIL® Intermediate SO Certification Training.



The ITIL® Intermediate Service Operation (SO) module is an important qualification in the ITIL® intermediate level service lifecycle category. This module focused on the synchronization of the activities involved in the transition and creation of a service plan. This qualification is ideal for those who work in the service operations organization field. Students may study for the ITIL® SO test at their own pace with an ITIL certification training program.

IT professionals who pass the ITIL® service operation test is awarded an ITIL® intermediate SO certification training certificate. As a result of this useful certification, professionals may better control the performance of their goods and services while also improving the overall quality of IT service management. IT workers all across the world benefit greatly from the ITIL® certifications. An ITIL® certification has grown in value over time and is now the ideal training for many IT-based professions.

After completing this course, students will be able to describe the scope, objectives, value, and purpose of the service operation to the ITIL® library's main components and the business. They can also describe the participation of the service operation employees in other Lifecycle phases. In addition, they may learn about the operational operations of different Lifecycle phases.

One of the certifications included in the ITIL® Service Lifecycle workstream is the ITIL® Intermediate Service Operations (SO) module. The course focuses on the operational activities, procedures, concepts, and functions that are critical for successful service and product management. This certification program guarantees that an organization's IT service management culture is improved.

During the design, service strategy, and transition stages of the IT Service Lifecycle, the SO module of the ITIL® framework comprises processes to be applied for seamless coordination and execution of operational management activities linked to their services and products. It also guides how to make optimal use of supporting technologies and resources.

The goal of the ITIL® SO certification course is to give students a basic grasp of Service Operations best practices that may benefit both people and businesses.

Key Features:
• Certificate on course completion
• E-books
• High-quality e-learning
• Quiz after 9 chapters end

Course Prerequisites
• Should have certification under training organization.
• IT fundamentals
• 2 years of experience
• The aspirant should have ITIL foundation certification in IT
service management • 21 hours of personal study

Course Benefits
• Understand service management as a profession, as well as the concepts, objectives, and goals of service operations.
• Understand the interdependencies between Service Operations procedures and how they affect the rest of the Service Lifecycle.
• Measure the efficiency of your service operations.
• Learn about the sub-processes, techniques, functions, and activities that are utilized in each of the Service Operation processes in depth.
• Discover the technology prerequisites for putting the Support Service Operation concept into action.
• Understand the essential success elements and obstacles related to the ITSM framework's Service Operation model.

Audience Profile
• Security manager
• Network support
• Service desk and incident manager
• Problem manager
• Database administrator
• IT operation manager
• Application support
• Security administrator
• Release manager
Key Aspects of ITIL® Intermediate SO Certification Training

Check the details of ITIL® Intermediate SO Certification Training.

Skills Covered
Challenges and risk
Critical success factors
Service desk
Service operation activities
Service operation processes
Key components of ITIL library
Service operation purpose
Specifically For
Chief Information Officers (CIOs)
Chief Technology Officers (CTOs
IT managers and supervisory staff
Team leaders , Service designers
IT architects, IT planners
IT consultants
IT audit managers, IT security managers
Program Curriculum

An overview of what you will learn from this program.

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How to Get Certified

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Application Form
Apply by filling a simple online application form.


Application Review
Admissions committee will review and shortlist..


Application Shortlisting
Shortlisted candidates need to appear for an online aptitude test


Application Finalization
Screening call with Alumni/ Faculty.

ITIL® Intermediate SO
Certification Training

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