ITIL® Intermediate OSA Certification Training

ITIL® Intermediate OSA Certification Training


  • 16 Hours Live Online
  • Multiple Simulation Exams
  • Student Handouts


  • Attend 3 Times in 6 Months
  • High Quality E-Learning Access
  • 98% Success Rate

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ITIL® Intermediate OSA Certification Training

Know your way around the ITIL® Intermediate OSA Certification Training



OSA procedures include installation, planning, and optimization, which is why the ITIL® Intermediate OSA Certification is known as ITIL® Intermediate Operational Support and Analysis Certification. It is a stand-alone certification; however, it is also part of the ITIL® Intermediate Flow Capability. A certificate in Information Technology Service Management (ITSM) may be obtained by completing this module (IT Service Management).

Course participants can improve their ability to use fundamental principles to support the Service Management Lifecycle in real-time by taking this course. One of the main ITIL® Service Capability Modules is the OSA set, which allows students to improve their ITIL® education, knowledge, methods, and skills, allowing them to quickly execute and implement certain ITIL® processes. It is part of the AXELOS ITIL Intermediate Module certification program and includes training in ITIL Service Offerings and Agreements. The training follows a globally accepted methodology for IT Service management. There is a certification course for IT service management that focuses on aligning IT infrastructure with business objectives and getting the highest return on IT investment, known as the ITIL® Service Offerings and Agreements. The certification test for ITIL Service Offerings and Agreements is scenario-based and must be passed to get it.

Planning, execution, and optimization of OSA processes are the emphasis of this ITIL certification. As a result of this training, you will be able to apply key service management techniques, carry out and implement particular ITIL procedures in the real world, and pass the ITIL OSA test.

Course Objective:
• Delivering the latest and updated ITIL service offering s and agreements syllabus.
• Rendering deep knowledge on ITIL service offering, key concepts, and agreement processes.
• Support for the candidates during exam pre and post.
• Comprehend the habit of providing access to ITIL resources.

Course Prerequisites:
• Willing to take up ITIL intermediate OSA certification.
• Must hold an ITIL Foundation certification in IT service management.

Post-course Benefits
• Support to find out the solution to service management.
• Practice as a service management.
• Principals of service operation.

Exam Format:
• 40 MCQ's
• Duration: 1 hour
• 26 marks passing i.e. 65%
Key Aspects of ITIL® Intermediate OSA Certification

Check the details of ITIL® Intermediate OSA Certification Training.

Skills Covered
Identify challenges and risk
Identify critical success factors
Access management
Problem management
Request fulfilment
Incident management
Even management
Apply OSA practices
Audience Profile
Event Manager & Management
Incident Manager & Management
Request fulfilment
Problem Manager & Management
Access Manager & Management
Configuration Manager
Availability Manager
System Software Manager
Program Curriculum

An overview of what you will learn from this program.

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How to Get Certified

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Application Form
Apply by filling a simple online application form.


Application Review
Admissions committee will review and shortlist..


Application Shortlisting
Shortlisted candidates need to appear for an online aptitude test


Application Finalization
Screening call with Alumni/ Faculty.

ITIL® Intermediate
OSA Certification

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