ITIL® Intermediate CSI Certification Training

16 Hours Live Online

Multiple Simulation Exams

Student Handouts

Attend 3 Times in 6 Months

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ITIL® Intermediate CSI Certification Training

Know your way around the ITIL® Intermediate CSI Certification Training.

The ITIL® Intermediate CSI certification, also known as the ITIL® Intermediate Continual Service Improvement certification, is meant to help learners enhance their planning and optimization abilities, which are necessary for IT services in businesses. It also aids students in assessing and analysing their continuous improvement processes by utilizing key performance indicators and success factors. The training will also assist you in obtaining.

The ITIL® CSI module is one of the prerequisites for obtaining the ITIL® Expert Certification. It is worth three ITIL® credits, which count toward the ITIL® Expert Certification's 17 credits.

This module primarily focuses on the Continual Service Improvement (CSI) ideas and methodologies that may be applied to the design, strategy, operation, and transition stages of the IT Service Lifecycle. It specifies in great detail how the entire procedure must be carried out. Candidates will also learn how to use tools and procedures that may be used to properly implement CSI operations as part of the course instruction.

This course, on the other hand, does not go into great depth about each of the processes. Instead, it encompasses control and management tasks that come under the ITIL® lifecycle's Continual Service Improvement phase. The CSI module guarantees that end customers are always provided with high-quality products and services, as well as that enterprises and organizations, get a good return on their investment. As a result, the ITIL® CSI Certification is highly regarded and can expand a person's employment opportunities.

Skill covered:

• Challenges and risk
• Critical success factors
• CSI best practices
• CSI techniques
• CSI methods
• CSI processes
• CSI principles

Key features

• 15 PDU offered
• exam fee inclusive
• 2 sample test papers • quiz on every 8 chapter-end
• 9-hour remote learning

Course Eligibility Criteria

• Completion of the ITIL® Foundation certificate and achievement of the two credits.
• Basic IT literacy and two years of IT industry experience are required.
• Complete the requisite CSI training hours.

Course Prerequisites

• Accredited with ITIL v2 foundation plus bridge
• ITIL expert in IT service management

Exam Format

• MCQs with 8 questions per paper
• Duration 90 minutes
• Closed book test
• Passing marks 28 marks out of 40 i.e., 70%

Key Aspects of ITIL® Intermediate CSI Certification Training

Check the details of ITIL® Intermediate CSI Certification Training.

Objectives

Understanding service management as a profession and allowing continuous service improvement with CSI concepts, objectives, and goals
CSI processes, techniques, sub-processes, activities, and functions deliver value to consumers.
Understanding how the Service Transition procedures relate to and influence the other Service Lifecycle processes
Using measuring tools to analyse the influence of service performance
Understanding the CSI framework's duties and responsibilities as a professional
Learning about the CSI module's technology and implementation needs

Audience Profile

Chief information officers
Chief technology officers
Managers
Supervisory designers
Team leaders
Service designers
IR architect
IT planners
IT consultants
IT audit managers
IT security managers
Service test managers
ITSM trainers

Program Curriculum

An overview of what you will learn from this program.

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