ITIL® Intermediate CSI Certification TrainingMarch 11, 2022 2022-03-11 9:50
ITIL® Intermediate CSI Certification Training
The ITIL® Intermediate CSI certification, also known as the ITIL® Intermediate Continual Service Improvement certification, is meant to help learners enhance their planning and optimization abilities, which are necessary for IT services in businesses. It also aids students in assessing and analysing their continuous improvement processes by utilizing key performance indicators and success factors. The training will also assist you in obtaining. The ITIL® CSI module is one of the prerequisites for obtaining the ITIL® Expert Certification. It is worth three ITIL® credits, which count toward the ITIL® Expert Certification's 17 credits. This module primarily focuses on the Continual Service Improvement (CSI) ideas and methodologies that may be applied to the design, strategy, operation, and transition stages of the IT Service Lifecycle. It specifies in great detail how the entire procedure must be carried out. Candidates will also learn how to use tools and procedures that may be used to properly implement CSI operations as part of the course instruction. This course, on the other hand, does not go into great depth about each of the processes. Instead, it encompasses control and management tasks that come under the ITIL® lifecycle's Continual Service Improvement phase. The CSI module guarantees that end customers are always provided with high-quality products and services, as well as that enterprises and organizations, get a good return on their investment. As a result, the ITIL® CSI Certification is highly regarded and can expand a person's employment opportunities.
Skill covered:• Challenges and risk • Critical success factors • CSI best practices • CSI techniques • CSI methods • CSI processes • CSI principles
Key features• 15 PDU offered • exam fee inclusive • 2 sample test papers • quiz on every 8 chapter-end • 9-hour remote learning
Course Eligibility Criteria• Completion of the ITIL® Foundation certificate and achievement of the two credits. • Basic IT literacy and two years of IT industry experience are required. • Complete the requisite CSI training hours.
Course Prerequisites• Accredited with ITIL v2 foundation plus bridge • ITIL expert in IT service management
Exam Format• MCQs with 8 questions per paper • Duration 90 minutes • Closed book test • Passing marks 28 marks out of 40 i.e., 70%
ObjectivesUnderstanding service management as a profession and allowing continuous service improvement with CSI concepts, objectives, and goals CSI processes, techniques, sub-processes, activities, and functions deliver value to consumers. Understanding how the Service Transition procedures relate to and influence the other Service Lifecycle processes Using measuring tools to analyse the influence of service performance Understanding the CSI framework's duties and responsibilities as a professional Learning about the CSI module's technology and implementation needs
Audience ProfileChief information officers Chief technology officers Managers Supervisory designers Team leaders Service designers IR architect IT planners IT consultants IT audit managers IT security managers Service test managers ITSM trainers
Apply by filling a simple online application form.
Admissions committee will review and shortlist..
Shortlisted candidates need to appear for an online aptitude test
Screening call with Alumni/ Faculty.